Shipping Policy

At Plaidsmith, we are committed to providing a seamless and safe shopping experience for our valued customers. Please read our shipping policy carefully to understand how we handle the delivery of your purchased items.

CURBSIDE DELIVERY

We offer convenient curbside delivery services in the Sarasota area. This service is available for a fee of $100. If your delivery address qualifies for curbside delivery, you will have the option to select it during the checkout process.

SHIPPING ARRANGEMENTS

As a buyer, you are responsible for coordinating and directly arranging furniture shipments. You have the flexibility to choose your preferred shipping method, but it's essential to inform us of the shipping details so that we can be available during the pickup process.

For your convenience, we can recommend a trusted service provider through our partnership with uShip.com. You can reach out to uShip.com to request shipping rates and additional information. Alternatively, you can contact us, and we can connect you with a uShip.com contractor. Please note that all shipping payments, including insurance fees, are handled directly by the chosen shipper, and we do not manage shipping funds.

Smaller items may be shipped via USPS, FedEx, or UPS, with comprehensive insurance coverage included. Rest assured, every item shipped through these carriers is insured. In some cases, online estimates for these services may be inaccurate. If you have been overcharged on USPS, FedEx, or UPS shipping fees by more than $5.00, we will promptly refund the excess amount.

In the unlikely event of damage during shipping, you must contact the shipping company to initiate an insurance claim. The shipping company typically requires proof of damage, so be prepared to provide photographs of the damaged item and its packaging. If you need assistance during this process, feel free to reach out to us.

International shipping is available for most small items upon request. Canadian buyers can anticipate shipping fees approximately 35% higher than U.S. fees, while rates for other international destinations will be at least 50% higher and may vary.

FOR ALL SHIPPED ITEMS

After your furniture purchase, please stay in contact with us to coordinate the shipment details. You will need to provide us with the shipper's name and contact number to ensure we are available during pickup. While we assist with the pickup on our end, please understand that the shipping transaction is solely your responsibility and that of the chosen shipping company. Once your furniture is picked up by the shipper, Plaidsmith, is not liable for any loss, theft, or damage.

REFUND POLICY

At Plaidsmith, we stand behind the quality and accuracy of our products. We offer refunds on a case-by-case basis, with specific conditions:

  • No refund will be granted for changes of mind.

  • We take pride in providing detailed descriptions and comprehensive photos of our items. If you believe we have overlooked a flaw or functional defect, you must contact us within 7 days of receiving the item.

  • Refunds are considered only if a flaw or functional defect that wasn't disclosed in the description is discovered.

  • In some cases, repair options may be available.

  • The buyer is responsible for arranging and covering the cost of return shipping.

  • A refund will be issued once the item is returned in its original condition.

  • Please note that refund processing may take up to 10 business days, depending on your bank's policies.

30 DAY PICK UP POLICY

We kindly request that all purchases be picked up or arrangements for pick up be made within 30 days of purchase. Unfortunately, we cannot provide storage for items beyond this period. Regrettably, we are unable to issue refunds for items left unclaimed after 30 days due to buyer's remorse.

Should you have any questions or require further assistance regarding our shipping or refund policy, please don't hesitate to contact us. We are here to assist you throughout your shopping experience at Plaidsmith.